Privacy Policy

1. Introduction

Welcome to KIMA.

We respect your privacy and are committed to protecting your personal data.

This policy explains how we collect, use, and protect your information when you visit our website, purchase our products, or interact with us.

2. Controller Details

Data Controller: Ahmed Elsemait

Company: Kima Group Ltd

Address: 82a James Carter Road, Bury St. Edmunds, Mildenhall, IP28 7DE, United Kingdom

Email: info@kima-group.co.uk

If you have questions about this policy or our data practices, please contact us at the email above.

3. What Personal Data We Collect

We may collect the following types of personal data:

Name, billing & shipping address, email, and telephone number
Payment or transaction details (processed securely via our provider)
Login and account information (if you create an account)
Order history and product preferences
Website usage data (IP address, browser type, device, pages visited, cookies)
Marketing preferences (opt-ins and unsubscribes)

4. How and Why We Use Your Data

Purpose

Legal Basis

Processing and fulfilling your orders (including delivery & payment)

Contractual necessity

Managing your account and providing customer support

Contractual necessity / Legitimate interest

Sending you updates, newsletters or marketing (if opted in)

Consent

Analysing website use, improving service, security, and fraud prevention

Legitimate interest

Complying with legal obligations (e.g. tax, consumer rights)

Legal obligation

5. Cookies & Similar Technologies

We use cookies and tracking technologies to improve your experience and analyse usage.

You can manage or disable cookies via your browser settings or our cookie banner.

6. Who We Share Your Data With

Your personal data may be shared with:

Payment processors and banks
Delivery and courier companies
IT, hosting, and analytics providers
Marketing platforms (only if you’ve opted in)
Regulatory authorities where required by law

All third parties are required to handle your data securely and lawfully.

7. International Transfers

If we transfer your data outside the UK, we ensure it is protected by appropriate safeguards in compliance with UK GDPR.

8. Data Retention

We retain your personal data only as long as necessary or as required by law:

Orders & transactions: 6 years (for legal/tax reasons)
Marketing data: until you unsubscribe or withdraw consent
Website analytics: aggregated data up to 24 months

9. Your Rights

You have the right to:

Access your personal data
Request correction or erasure
Restrict or object to processing
Withdraw consent (where applicable)
Request data portability
Lodge a complaint with the ICO

Contact info@kima-group.co.uk to exercise these rights.

10. Security

We use appropriate technical and organisational measures to safeguard your data against loss, misuse, or unauthorised access.

No online system is entirely risk-free, so please take reasonable precautions when sharing data online.

11. Children

Our products and website are intended for adults aged 18+.

We do not knowingly collect data from minors.

If a child has provided us with data, please contact us and we will delete it promptly.

12. Policy Updates

We may update this policy occasionally.

All updates will appear on this page, with the revised “Last Updated” date at the top.

13. Contact Us